Refund policy
↩️ Return & Refund Policy
At Investiss Global, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to make the return process simple and hassle-free.
📅 30-Day Free Returns
You may return eligible items within 30 days from the date of delivery.
✅ Free Returns are available for customers in:
- 🇫🇷 France
- 🇩🇪 Germany
- 🇬🇧 United Kingdom
- 🇺🇸 United States
✅ Return Eligibility
To qualify for a return, your item must:
- ✔ Be returned within 30 days of delivery.
- ✔ Be unused or in its original condition.
- ✔ Include all original accessories and packaging (when applicable).
- ✔ Be accompanied by your order number or proof of purchase.
❌ Non-Returnable Items
- Personalized or custom-made products.
- Gift cards.
- Products marked as non-returnable or final sale.
- Opened hygiene or personal care products (unless defective).
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement, refund, or another suitable solution.
💰 Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
- 💳 Approved refunds are issued to your original payment method.
- ⏳ Refund processing times depend on your bank or payment provider.
🔄 Exchanges
If an item is defective or damaged, we may offer a replacement or exchange, subject to product availability.
📝 How to Request a Return
Please provide the following information:
- 📦 Order Number
- 📧 Email Address used for the order
- 📸 Photos (if the item is damaged or incorrect)
- 📝 Brief description of the issue
📞 Contact Us
Store Name: Investiss Global
Business Name: INVESTISS PORTUGAL
📍 5 Rue Gambetta, 60190 Épineuse, France
📧 contact@investissglobal.com
📞 +33 6 67 41 98 45
❤️ Shop with confidence at Investiss Global — Free Shipping, Free 30-Day Returns & 1-Year Warranty.