At Investiss Global, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within the time period described below.

This Return & Refund Policy applies to purchases made through investissglobal.shop and shipped within the United States.

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📅 30-Day Returns

You may request a return for an eligible product within 30 calendar days from the date the order is delivered.

Eligible returns are subject to the conditions described in this policy.

Free returns are available for eligible orders shipped within the United States in accordance with this policy.

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✅ Return Eligibility

To be eligible for a standard return, the product should:

• Be returned within 30 calendar days of delivery.
• Be unused and in its original condition, unless the return is due to a defect, damage, or incorrect item.
• Include original accessories, components, manuals, and packaging where applicable.
• Include the order number or other valid proof of purchase.

Products that have been used, damaged after delivery, or returned without required components may be subject to limitations or may not qualify for a standard return.

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❌ Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

• Personalized or custom-made products.
• Gift cards.
• Products clearly identified as final sale or non-returnable before purchase.
• Opened personal-care or hygiene products where return is not appropriate for health or safety reasons.

If you are unsure whether your product is eligible for return, please contact us before sending the item back.

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📦 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible and preferably within 7 calendar days of delivery.

Please provide your order number and clear photographs or other information showing the issue. We will review the situation and, where appropriate, arrange a replacement, return, or refund.

For products covered by our warranty, additional warranty terms may apply.

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📝 How to Request a Return

Before sending any product back, please contact our Customer Support team to request return instructions.

Please include:

• 📦 Your order number
• 📧 The email address used when placing the order
• 📝 The reason for the return
• 📸 Photos of the product or packaging when relevant

Please do not send a return to our business address unless our Customer Support team specifically instructs you to do so.

Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.

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💰 Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

• 💳 Approved refunds are issued to the original payment method used for the purchase.
• ⏳ Once issued by us, the time for the refund to appear in your account depends on your bank or payment provider.
• 📧 You will receive confirmation when your refund has been processed.

If a returned product does not meet the applicable return conditions, we may contact you regarding the available options.

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🔄 Exchanges and Replacements

If a product arrives defective, damaged, or incorrect, we may offer a replacement or exchange, subject to product availability and the circumstances of the order.

If a replacement is unavailable, an eligible refund may be provided instead.

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🛡️ Product Warranty

Products are covered by a 1-year warranty, subject to the applicable warranty terms and exclusions.

The warranty generally applies to manufacturing defects and does not necessarily cover damage caused by misuse, accidents, unauthorized modifications, normal wear and tear, or other exclusions described in the applicable warranty terms.

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📞 Contact Us

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