FAQ
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β Frequently Asked Questions
Welcome to the Investiss Global Help Center. Find answers to some of our most frequently asked questions below.
πΊπΈ Where do you ship?
We currently ship to customers throughout the United States only.
We do not currently offer shipping to international destinations.
π Is shipping free?
Yes. We offer free shipping on orders shipped within the United States.
There are no standard shipping charges for eligible US orders.
π Where are you located?
Investiss Global is an online-only store serving customers throughout the United States.
Our business address is:
601 W 26th St
New York, NY 10001
United States
We do not offer in-person shopping or customer pickup. All purchases are made online through our website.
π¦ How can I track my order?
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
You can use your tracking number to follow your package through the carrier's tracking system or through our Track Your Order page.
β©οΈ What is your return policy?
We offer free 30-day returns on eligible products.
If you need to return an item, please contact our Customer Support team within 30 days of receiving your order. Additional conditions may apply as described in our Return & Refund Policy.
π‘οΈ Do your products include a warranty?
Yes. Our products are covered by a 1-year warranty.
The warranty applies to eligible products and covers manufacturing defects. Please refer to our Warranty Policy for additional information and applicable conditions.
π³ Which payment methods do you accept?
We accept the secure payment methods displayed at checkout. Available payment options may vary depending on your device, location, and checkout eligibility.
All available payment methods are clearly displayed before you complete your purchase.
π Is my payment secure?
Yes. Payments made through our online checkout are processed using secure payment technology designed to protect your payment and personal information.
We use industry-standard security measures to help protect customer information during online transactions.
π How can I contact Customer Support?
Our Customer Support team is available to help with questions about orders, products, shipping, returns, and other store-related inquiries.
π§ Email: contact@investissglobal.shop
Β π Phone: +1 605-206-5361 ```
β³ How long does delivery take?
Orders are normally processed within 1β3 business days.
After processing and shipment, estimated delivery is generally 2β7 business days within the United States.
Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
ποΈ What products do you sell?
Investiss Global offers a selection of products across categories such as Home & Living, Kitchen, Garden & Outdoor, DIY Tools, Pet Supplies, Automotive Accessories, Electronics, Smart Home, Fitness, and Everyday Essentials.
Product availability, specifications, pricing, and included accessories are shown on the individual product pages.
πͺ Do you have a physical store?
No. Investiss Global is an online-only store. Orders are placed through our website, and we do not offer in-person shopping or customer pickup.
β€οΈ Still have questions?
Our Customer Support team is happy to help.